Paychex, Inc., a leading provider of integrated human capital management solutions for payroll, human resources, retirement, and insurance services, earned two Stevie® Awards, including a silver award in the Company of the Year – Large category. The American Business AwardsSM (ABA) also recognized Paychex with a bronze medal for Customer Service Department of the Year.
The Stevie Awards, presented annually by the ABA, are widely considered to be the world’s top honors for sales and customer service. All organizations operating in the U.S. are eligible to submit nominations – public and private, for-profit and non-profit, large and small.
Paychex’s silver award for Company of the Year – Large came in the Financial Services category, while its bronze award for Customer Service Department of the Year came in the Business Services, Diversified Services, & Legal category.
“Backed by more than 45 years in business, Paychex offers a unique combination of technology and service that allows us to serve the payroll and HR needs of our clients when, where, and how they want,” said John Gibson, Paychex senior vice president of service. “This Stevie® Award is a hats-off to thousands of Paychex employees across the country who deliver on our service promise every day by being proactive partners who are responsive, friendly, reliable, and knowledgeable.”
This year’s Stevie Awards judges lauded Paychex overall for things like “a strong year rolling out new innovations geared towards the customer need” and being a “legacy company that continues to evolve.” From a service-specific standpoint, judges’ comments included:
- “They (Paychex) seem very tuned-in to what they want to provide to customers and even more in tune with how they are delivering it.”
- “This is one of the first submissions where social media support was even mentioned. Great to see you are meeting your consumer in this channel.”
Paychex expanded its client service in 2015 to include social media inquiries through the company’s @PaychexService Twitter handle and the company’s Facebook page. In addition, U.S.-based customer service representatives are available to clients via phone 24/7/365. On the product side, Paychex is responsive to user input relative to its flagship product suite, Paychex Flex, releasing changes to the user experience based on user feedback.
“Each year the judges find the quality and variety of the nominations to be greater than the year before. The 2017 competition was intense and every organization that has won should be proud,” said Michael Gallagher, president and founder of the Stevie Awards.
Details about The American Business Awards and the list of 2017 Stevie winners are available at http://www.stevieawards.com/ABA.